Service Cloud Implementation
Give your customers the info and support that they need with Service Cloud—the customer service and support application that you can customize to fit your business needs.
With HMITLABS Salesforce Service Cloud, you can enables the process that how your customers reach to you - email, phone, social media, Cloud sites, chat, text etc. To keep your customers happy when they do contact you. Service Cloud always ensure that your agents always have all the tools through which they can easily respond to efficiently to customer questions and requests. Service Cloud can also boosts your sales representative productivity that allows communication with clients on multiple channels, and supports solving issues in the field.
HMITLABS Service Cloud empowers your business to deliver high class customer service – from your local desk to social media channels – with excessively cutting costs. But to get from the Service Cloud, you need a consulting partner to help you customize it to the specific needs of your business. Salesforce Service Cloud is a customer service software that increase your customer support in quick and efficient way.
45%
increase in customer retention
47%
increase in agent productivity
31%
faster case resolution
Service Cloud Implementation
At HMITLABS, we provide the high-quality Salesforce Service Cloud Implementation services to organizations to enable them to produce sales quotes. Our Service Cloud Implementation will always ensure the successful sales growth of the businesses. Our Salesforce Service Cloud Implementation are listed below.
Service Cloud Services
Service Cloud Services
HMITLABS specialist consultant and developers have in-depth understanding and experience in Salesforce solutions. We help in delivering superlative outcomes for small as well as large businesses. Our core team (developers) and consultants will setup, configure and customize your Salesforce Sales Cloud Services to deliver brush up sales results and increase revenue numbers. This involves the constructing of highly effective email templates, workflow and approval, custom reports and dashboards, as per industry and business needs.
Service Cloud Consulting
We analyze your specific problem or requirement and propose the various most feasible ways how you can solve or match it.
You are unsure whether Service Cloud is your choice of a customer service solution. Here, we will analyze your specific situation as well as identify and examine your challenges. It will help us match your needs against Service Cloud possibilities. If it should be the choice, we can propose an implementation plan regarding your specific circumstances and carry out the entire project. And if it can’t, we will propose other solutions that may suit your needs.
Your Service Cloud didn’t match up to your expectations.The solution might have been misconfigured, or some needed features might have been ignored during setup. To find the reasons for your Service Cloud’s performance issues, we can inspect your solution, find the root cause of its performance problems and provide needed optimizations.
Service Cloud Implementation
Service Cloud Implementation
By implementing the Salesforce Service Cloud, you can get the exceptional service of the CRM experts, thereby enabling you to gain more satisfied customers.
The Service Cloud is emerging as one of the top customer support applications. Its ability to deliver instant, smart, and customer support are the prominent reasons for its growing demand. By providing a deep understanding of the customers, it helps the businesses to enhance their external as well as internal service quality. It helps in increasing the customer satisfaction level and ultimately boots the productivity of your business.
At HMITLABS Solutions, we have a dedicated team of Salesforce experts. With our customized services of Service Cloud implementation, we help in increasing your service quality, efficiency, and customer loyalty. We keep your costs under check and help grow the revenues of your business.
Salesforce Service Cloud Migration
It’s obvious if you are already using a customer service tool, and you’d like to migrate to Service Cloud. Naturally, you need to transfer all the customer interactions data from the legacy tool into Service Cloud. And maybe even to replicate some of the features your legacy tool had. Or you may be currently using Service Cloud Classic, and you’d like to migrate to Service Cloud Lightning. Regardless of the migration type, our specialists will help you assess your needs, plan and carry out the migration. We also help you get your bearings with the new platform by organizing training for your staff.
Sales Cloud Key Features
In order to give you a better understanding of the exceptional functionality of Service Cloud, here is a list of key features.
Omni-Channel: With the feature of Omni-channel, you can provide your customer support through numerous communication channels. Starting from phone, email, and live agent chats through the web to the video chats, community sites, and social media channels like Facebook, Twitter, Instagram, and more, you can cover all the channels. Service Clod helps in bringing cases from the different channels and delegating them to the right agents on the basis of the pre-set conditions.
Case Management: Starting from the creation, prioritization, and assignment to the escalation, reassignment, and closure, the case management feature of Service Cloud encompasses everything. Service Cloud also enables you to specify the parameters for individual stages, and it will automatically perform the tasks. Analyzing the appropriate information, Service Cloud initiates the desired mechanism.
Service Console: Service Console makes it easier for the agents to get insights about every case conveniently. It shows the history as well as the current state of the cases. Apart from that, agents can avail information about customers and accounts, thereby making it easier to find the required knowledge in the case data.
Knowledge Base: It helps Service Cloud helps in the creation of a comprehensive knowledge base that proves to be very helpful for the agents. It not only helps the agents to find all their answers but also assists in solving the cases faster. Moreover, the assessment of the usefulness of each knowledge article makes the knowledge base more helpful for the agents.
Process and Routine Automation: With Service Cloud, you can easily automate the processes through the use of workflows, macros, email templates, approvals, and more. For example, a customer is highly dissatisfied with support and service agent Alex states that a certain customer incentive is needed. According to a workflow, Salesforce sends an Incentive approval request to Alex’s manager Peter. When she grants the approval, Alex offers this incentive to the customer by choosing and sending an appropriate email template. Another day in customer support: Alex sees that 8 similar cases came into the system. He runs a bulk macro to answer to all of them simultaneously, which resolves the cases. Then, he runs another macro to close the cases automatically. These types of automation save agents’ and managers’ time substantially.
Service Analytics: Powered by Salesforce Einstein, the Service Analytics is easily available to the service managers as well as the agents. It offers valuable insights into the performance of the agents and the department. Viewing the reports of varying complexity becomes easier with Service Analytics. It can be a report on a first contact resolution rate. Or on the number of case reassignments per each case type depicting an average customer satisfaction (CSAT) rate for each case type as well as the agents who systematically reassign cases more than a certain number of times a week. Besides reporting, Service Analytics can give recommendations as to what an agent should do, say, to improve CSAT.
Field Service: Sometimes, to solve a case, service agents need to cooperate with field workers. This is what Field Service allows doing. Service Cloud users can order field workers’ appointments, manage their schedules, track part or material consumption, and so on.
Self-Service Communities: Sometimes, Service Cloud provides the possibility to create self-service communities. Using them, customers can access your knowledge base and find solutions by themselves. And to make the community experience even friendlier, you can add a chat to it for customers to conveniently ask agents for help, if they find none on their own.
Einstein Bots: In some cases, your chats can be powered by Salesforce Einstein. This will free up some of your agents’ time and provide customers with answers to trivial questions about, say, an order status, flight details, etc. And only if your chat bot can’t help, it will transfer customers to the agents competent in the area of the customer’s problem.
App Builder: If you still lack something in all this Service Cloud functionality, you can order your own Salesforce customer service apps to be created using this feature.
Want to Hire Salesforce Experts
Make your sales process more efficient with Salesforce functionality. HMITLABS team is ready to provide you with a custom-made Salesforce solutions and a full range of related Salesforce services for your business. This leaves you with an efficient tool, boosts your sales and raising your revenue along with your team's productivity.
